Refund Policy

Last updated: 2 October 2026

This policy applies to Nexo Premium subscriptions. The Free plan costs nothing.

Our refund promise

Request a refund within 14 days of your first payment for a server and we will refund it in full, no questions asked.

Renewals

If a renewal is charged and you meant to cancel, email us within 7 days of the charge and we will refund it, as long as you have not used Premium features in the new period in a way that suggests you wanted it.

Cancelling

You can cancel at any time under Premium → Manage billing in the dashboard. Cancelling stops the next renewal; Premium stays on until the end of the period you already paid for. We do not charge cancellation fees.

If something goes wrong

• If a paid feature does not work as described and we cannot fix it within a reasonable time, you can ask for a pro-rata refund of the unused time.
• If we end the Service or remove a paid feature you are using, we refund the unused prepaid time.
• If you were charged twice or by mistake, we refund the extra charge.

Your legal rights

This policy is in addition to, and does not limit, your statutory rights. In particular, Australian Consumer Law guarantees apply to our paid services, and if you are in the EU or UK you have the rights the law gives you for digital services, including a right to withdraw within 14 days of buying in many cases. Our refund window above is at least as long as that period.

How to ask

Email [email protected] with the Discord server ID (or name) and the Discord user who bought it. Please contact us before opening a dispute with your bank so we can sort it out faster. Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days. When a refund is issued the server returns to the Free plan.